Legal

Terms and Conditions and Privacy policy

Please read the Terms and Conditions carefully, as your deposit payment signifies acceptance of the Terms and Conditions.

The Company

This website tour-experts.gr is operated by TOURIST GUIDES CRETE P.C  –  TOUR EXPERTS  BOUTIQUE TRAVEL . We are a legal travel agency, based in Heraklion Crete, authorized by the Greek National Tourism Organization (EOT) with a registry Number ΜΗ.Τ.Ε  1039 E 6000 02873 01 . We have our registered offices in Pitsidia main Rd Tymbaki, Crete,  Greece T.K 70200. We operate our website www.tour- experts.gr, providing custom and tailor-made tours upon request according to every guests’ needs and wishes. We choose to cooperate only with qualified licensed guides, members of the local Association or other Associations around Greece, working on Crete or Freelance licensed guides offering their services.

Tourist Guides Crete P.C – Tour Experts  Boutique Travel provides private tours, tailor made programs and shore excursions. The tours, shore excursions or tailor made programs are starting from the prearranged meeting point (can be hotel, airport, port or other). Concerning Cruise ship passengers, Tourist Guides Crete P.C  Tour Experts  Boutique Travel  cannot be held responsible if the Cruise ship or the local agent representing the Cruise ship company in Greece, change the departure time or program of the Cruise. Before starting the shore excursion, inform the reception or the excursion department employee on duty of the tour you will participate and provide your contact information or even provide to them our company’s telephone number to inform us for any changes, to be back on time.

Tourist Guides Crete P.C – Tour Experts  Boutique is not responsible for issuing Visas and cannot be held liable for refusal of Visas or permissions to arrive on the island.

Tourist Guides Crete P.C – Tour Experts  Boutique (and all our guides, driver-guides, directors, officers, employees, affiliates, partners, agents, contractors, interns, suppliers, service providers) cannot assume responsibility or liability for any loss or damage to personal effects or for any injury or loss during the duration of a tour, excursion or tailor made program. We cannot be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, flight costs, accommodation costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Therefore, we strongly recommend that you purchase appropriate travel/medical/ baggage/ cancellation insurance. Our guides will provide all the necessary information concerning safety and access to sites visited. In cooperation with an authorized insurance agent we provide an insurance plan, if you wish us to make the proper arrangements, contact us prior to the arrival date, to inform you about the additional cost per person and all the details.

Tourist Guides Crete P.C – Tour Experts  Boutique offers a travel protection plan through an independent provider. Tourist Guides Crete P.C – Tour Experts  Boutique provides information about the policy, but detailed questions should be directed to the insurance provider. Tourist Guides Crete P.C – Tour Experts  Boutique is not authorized to act as agent for the insurance provider. Any claims, disputes or other matters pursued under the policy must be directed to the insurance provider.

Tourist Guides Crete P.C – Tour Experts  Boutique reserves the right to cancel or change the itinerary of a tour, excursion or tailor made program whenever, in its sole judgment, conditions warrant, or if Tourist Guides Crete P.C – Tour Experts  Boutique deems it necessary for your comfort, convenience or safety.

We reserve the right, to limit or deny the sales of our Services to any person, geographic region or jurisdiction for any reason.

Tourist Guides Crete P.C – Tour Experts  Boutique cannot be held liable for services that provide other companies or suppliers, because although make efforts to maintain high standards and we choose very carefully our suppliers and partners, we cannot control third parties.

Applicable Law

Any disputes shall be governed by Greek law and are subject to exclusive jurisdiction and venue in a state or federal court located in Heraklion, Crete, Greece.

Amendment to the General Terms of Transaction

Tourist Guides Crete P.C – Tour Experts  Boutique providing private tour on Crete, reserves the right to amend and/or renew the aforementioned terms of transaction regarding the use of this website at any given time with a future effective date without obligation to inform customers accordingly (for that reason, we urge the customers to be informed of their rights and obligations and check our website, before the date of issue of their tour). The general terms of transaction shall appear on the website as in force at that given time. Subsequent use of the website following an amendment to the general terms of use constitutes acceptance by the customer of the respective amendment.

Accepted Currency – Methods of payment – Transactions security

The currency accepted for all transactions is euro (€). Most types of major credit cards (Visa, MasterCard, Maestro and UnionPay) are accepted.  American Express is accepted on site with a wireless pos, provided by Alpha Bank (for the Amex credit card, please contact us, to check the availability of the wireless pos.). Direct bank transfers to our company’s business  Bank  account is accepted ( Alpha Bank  business account) All financial transactions are redirected from our website and conducted within the secure environment (ssl) of Alpha Bank of Greece website. After a successful transaction you must receive a mail from the Bank, with all details of the transaction. We will do our best to confirm the transaction with a follow up email, but in some cases, due to the time difference, there might be a delay. Feel free to contact us for any questions you may have .

Insurance

Our vehicles are covered by an insurance contract and of course we have a liability contract  as a registered travel agency provided by Interamerican and Guarantee Trust deposit at the Ministry of Tourism .

Tourist Guides Crete P.C – Tour Experts  Boutique strongly recommends travel/medical/baggage/cancellation insurance, which you can either purchase independently or in case you need an additional insurance plan ( provided by a cooperating insurance agency )  to feel safer you can contact us for further information.

Tourist Guides Crete P.C – Tour Experts  Boutique does not assume responsibility for ensuring that facilities, venues and all other sites, such as archaeological sites, historical public buildings and fortresses visited can accommodate persons with disabilities. While we will try to meet your needs, please be aware that facilities and venues are often not able to accommodate persons with disabilities. If you have a disability and require assistance, please notify us to discuss your needs prior to making any deposit or payment. We will be able to guide you appropriately to choose places easily accessible.

Tourist Guides Crete P.C – Tour Experts  Boutique as a legal , authorized and registered travel agency , we can provide our services directly to guests visiting Crete , or we can cooperate with travel agencies from Greece or abroad / tour operators , providing our guiding services / planning events or tours etc. In any case we will issue invoices for the services we provide, supporting legal transactions through our cooperative Bank (Alpha Bank). For a custom – tailor made tour, you can pay online using an e-pos provided by Alpha  Bank (using a secure link to pay with your credit card) or on the date of issue, we have a wireless Gprs pos provided byAlpha Bank . In any case an Invoice will be provided.

For all the programs (Full day or half day tours) that are organize through our site, apart from the company registered vehicles , we cooperate with a licensed transportation company and two travel agencies on Crete that provide us competitive prices.

Disclaimer – Refusal of Responsibility

All tours and excursions organized by our travel agency are accepted and can be consider legitimate only if the voucher of our travel agency with the attached receipt invoice is shown. A tour order is issued by our agency and guides are either freelancers providing invoice or employed by our agency through the system Ergani. The same applies with the vehicles (mini vans, cars, busses). The cars are registered and the invoice and tour order must be in the car available for any control by the authorities.

The tour or transfer must be prepaid with a bank transfer at our company account or with a credit card (using a secure link of the cooperative bank). Once you proceed to the payment of the service, you will receive a booking voucher, with the payment transaction details. For the chauffeur service, (which is provided only in terms of pre-booked and prepaid) we will also need a copy of passport/or ID, full Name/Surname, address and contact details. As a client / traveler you are solely responsible for the accuracy of the information that you provide.

User (customer) responsibility

Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc.

The use of Tourist Guides Crete P.C – Tour Experts  Boutique website must be made exclusively for lawful purposes and in a lawful manner so that its use by third parties is not restricted or prevented. Customers shall be obliged to use the website in accordance with the law. The booking of products or services through this website and our e-shop is permitted only for lawful bookings and purchases made in the name of the customer or with respect to other persons, in the name of and on whose behalf the customer is entitled to act.

All information that you provide and you choose to share with our Agency or with the cooperating bank, upon proceeding to a booking, you are solely responsible for the accuracy of those information. In case of any control by the authorities, you are solely responsible for the accuracy of the information that you provided to our agency.

Privacy Policy – Confidentiality

When the customer/ user books through Cretan Tour Experts Travel Agency, personal information is requested which is processed and saved accordingly. Cretan Tour Experts Travel Agency is committed not to sell, rent or disclose this information to third parties, unless written consent is explicitly provided by the website’s customers / users. Moreover management and protection of the personal data of visitors/users of the website’s, which is collected during visits to, or use of services on, the pages of http://tour-experts.gr   website are subject to respective provisions of Law 2472/1997 pertaining to the protection of individuals with regard to the processing of personal data, as amended and currently in force. We will not contact you for any reason, besides your booking .. With your acceptance and consent, after the tour, you may receive a follow up email, regarding your comments, which you may post on TripAdvisor or any related site for reviews.  We respect you personal information  and you will not receive spam mail from our website for any reason (unless the mail is referring to details of your booking or any clarification needed.)

Baggage

Every effort is made to handle your baggage carefully while on a tour, shore excursion or tailor made program. Cretan Tour Experts Travel Agency is not responsible for and does not assume liability or accept claims for loss or damage to bags due to breakage, theft, wear and tear by a hotel, airline, bus company/transportation Company or others who may handle your bags. You are responsible for your personal belongings. We will though do our best to help you, in any case, translate or understand documents or forms you might need to complete in the authorities.

We would like to mention that with good faith and good will we will try to assist and resolve any problem that might occur. We will be sincere and accurate in the descriptions of all our programs and tours, explaining all details.

By making the deposit payment you are deemed to have accepted Cretan Tour Experts Travel Agency Terms and Conditions.

We welcome you on Crete and invite you to see more, feel more and discover the real Crete.

Cancellation and Refund policy – Penalty charges

Specifically:

  • More than 15 (fifteen) days prior to the scheduled tour: Full refund, excluding 10% for administrative and credit card fees (those are bank transactions fees). The fee can be less than 10 %, depending on the policy of the banks involved in the transaction.
  • 14 (fourteen) to 6 (six) days prior to the scheduled tour: The amount will be refunded, excluding the 10% for administrative and credit card fees (those are bank transactions fees) and 10 % penalty charges.
  • 5 (five ) to 3 (three) days prior to the tour: No refund
  • No show or delay of arrival: No refund

Refunds will be returned within 30 days of the cancellation date. A fee of 10% will be withheld for administrative and credit card fees. If the tour is cancelled by Cretan Tour Experts Travel Agency no commission is kept.

In case that Cretan Tour Experts Travel Agency acts as an intermediate to a service provided by a third party (supplier) to the customers – the terms and conditions regarding cancellation of the respective third part apply.

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